“Rooms and lobby were nice. The sleeper sofa was extremely uncomfortable. Staff didn’t have uniforms nor name tags. They also didn’t thank us or even mention our rewards status (lifetime titanium). Not a big deal, but it’s the small things that separate a nice hotel from a lame hotel.”

“Very poor management and customer service. Mother-in-Law made a reservation the 1st of April for my daughters graduation. Gets a call a day before they fly up to tell them they have been moved because they overbooked. I am a Lifetime Titanium Elite Marriott member and was put off by this. After talking to the hotel and explaining they booked because of having the mini kitchen they said they would try to find them a room and honor their reservation. About 2:30 I get a call they are good to stay, next day at 11:00 AM (as they are arriving at the airport) they are now not staying and booked at a Hampton! Talking to the staff they can’t give me an explanation of how someone gets booted but people who booked after are still there. The hotel is not 100% occupied by Marriott rewards members so they just talked in circles. I am sure she booked so far in advance the rate was cheaper so they kicked them out to get a higher rate since it graduation for several local schools. Here is a hot tip, have 160 rooms then you don’t take more reservations than that.”