Experience Luxury and Convenience at Embassy Suites by Hilton Phoenix Airport

Anoop Gill

Mar 28, 2023

1

Highly disappointed. This hotel does not feel like a Hilton nor is it up to standards. We were put into a smoking room, but when we called the front desk about it, we were told that it was non-smoking. We asked to move to a new room but were told that they were sold out... on the app, we could see that there were other rooms available. They were not apologetic or helpful. Also, there is loud music coming from the car wash next door. Overall, would not stay here again.

Anne Gonzalez

Feb 19, 2023

4

The service was good and things were clean. Breakfast was great - the cook works hard and gets your breakfast out fast. One star deducted for the old & worn condition of the rooms. We had to lift up our bathroom door to get it to close all the way; a friend's room had peeling wallpaper. They clearly have had issues with non-guests trying to get into the property and take advantage of benefits. They've put some policies into place to try to curb that, but they weren't regularly enforced.

Carrie Miller

Nov 18, 2022

1

Reserved the room after a long plane flight. Was a convenient spot from airport. However I tried checking in and there wasn't a front desk person for the hour I was there trying to get into my room. The electronic key didn't work which customer service couldn't help me out with. Then when I booked another room by Hilton and went through the tedious process of a refund, I was not given back a full refund. I have been a Hilton member for at least 5 years and never been disappointed until this trip. Would give zero stars but there isn't that option.!

Steve Weir

Nov 07, 2022

1

If you like old hotels and the run down look of something right out of the 70s this is the place for you. As a frequent Embassy Suites flyer it didn't check a single box for me in what makes staying at an Embassy Suites so special.. There wasn't even a welcome coffee in the lobby to start or end your stay... I was however very appreciative that the staff was kind and helpful.

jconway11

Oct 18, 2022

4

Customer service is amazing at this place! Felt super welcome and our room was super clean. The place is a little older than the Embassy Suites I have been to in the past but they definitely make up for the traditional frills of an ES with service. They are updating the place as well. Some rooms have newer carpet and beds, they are working on updating all the rooms.

Diamondmember32yrs

Unbelievable

1

Unbelievable experience that is incredibly uncharacteristic of the Hilton Brand. I usually travel using my HHonors account for business trips but book as a guest when Iâm just trying to get away. 30...

richpoe2021

Bad AC

1

My room had very poor temperature control. I donât believe the AC worked at all, I was fortunate that the outside temperature was mild for Phoenix. The best thing about the hotel is itâs proximity to...

Apruesing

Filthy room in an old hotel

1

Horrible experience. Room was unbearably hot 85 at night, and no way to adjust the temperature. Peeling wallpaper, mold, doors and windows didnât close or secure properly. Staff was kind and...

Embassy Suites by Hilton Phoenix Airport, Phoenix

Embassy Suites by Hilton Phoenix Airport

Price & Availability

Overall

Customers Review