Experience Southern Hospitality at the Hampton Inn & Suites Charlotte/Ballantyne

Whitney China

Mar 19, 2023

5

10/10 Experience! When we first arrived we were greeted by Amie! She was so sweet and welcoming and made checking in a breeze! The rooms were very clean! The hotel staff was amazing and very professional! When we visit again we will definitely stay here from now on! Thanks so much for the amazing stay!

R Garic

Nov 17, 2022

1

I had a horrible experience at this hotel. Checked in and instantly had a horrible reaction to the smell in the room. My throat closed up and I could not breathe. I went outside and then after feeling a bit better went back to the room and instantly could not breathe again. My throat closed up completely and I realized I could not stay at the hotel. I stopped very quickly at the desk to let the person know I was going to the hospital. The front desk person said nothing just sat on a chair looking at me. When I called the manager he said I would need to provide proof of a hospital stay for him to consider any kind of refund. I am not comfortable providing my confidential medical information. And that he would have to discuss it with the owners. I asked for the name of the owners which he refused and I asked for the name of the general manager which he also refused.

Tim

Nov 11, 2022

5

We stayed at this Hampton Inn for 3 nights while down in NC and the first thing I noticed was how clean everything was- so refreshing to stay at a really clean place! The beds are super comfy, the TV has a good choice of channels and on demand for free and there is complimentary wifi which works great. You can upgrade to high speed for 10 bucks if you want to use a roku stick or a game system. Bonus points for mobile check-in and digital room key. SO nice to skip all the front desk stuff after a long drive! There is maid service by request only, which was a little odd, but definitely not a deal breaker. We are going to stay here whenever we're in town.

elvia rodriguez

Oct 23, 2022

3

Excellent rooms and location with good breakfast included and great dinning room's service. I give it three stars because the attention at the front desk is terrible, most of the employees have a bad attitud and respond badly, only one employee, Jose, has a pleasant treatment and at least said good morning or good night when I walked by the frontdesk which none of the other employees did. Another thing that annoyed me is that during my three-nights stay, from Thursday to Sunday, they did not clean the room, they did not even went in to throw out the garbage, on Saturday I asked the "nice" receptionist to please send someone to throw out the garbage, change the towels and make the beds, she answered me rudely that she could help me with the towels and the garbage but not with the beds because that requirement had to be done 24 hours in advance, are you serious???? Give 24 hours notice to make a bed????? I don't think I'll go back, there are several similar hotels and in the same area to try, so I'll do it next time

DM Taylor

Sep 27, 2022

5

Upon arrival I was greeted by Amie. She made checking in fun and easy! Every-time I passed the front desk she greeted me. Nice to have such kindness. Room was super clean and no noise from the outside of your door like most hotels have. I would stay here again and again.

jamescN5477HW

Relatively New Hotel In A Good Location

5

Very nice hotel that was so nice and clean that I thought it had just opened. To my surprise the hotel has been in operation for 2 years. A very friendly staff, nice fitness area, and good...

GrandTour285030

New hotel with excellent amenities

5

My company chose this new hotel and Iâm so glad they did. The room was huge, the complimentary breakfast was fantastic, and the rate was lower than older hotels Iâve stayed at in the area. I will...

404maryannd

Clean hotel in the heart of the Ballantyne area

5

I had a spacious room with a king-sized bed. Everything was clean and comfortable. The room was as wide as the king bed + 2 night stands and included a love seat and the normal amenities (refrig...

Charlene S

Great Accommodations

5

Friendly staff, clean and comfortable, very attractive. I am very please with my stay and would stay again. Everyone is warm and welcoming. All of the amenities are well kept and the breakfast is...

Excursion24581500430

Beware reservation is no guarantee!

1

Beware, we arrived at 8:45 and were told both our rooms were released, that they were oversold and not enough cleaning staff. We had a reservation and we were not given any communication of...

Margaret P

Beware - room confirmations donât mean you have a room here

1

Terrible experience. Booked hotel a month ago. Arrived with email confirmation. They indicated there were no rooms available due to housekeeping shortage. It was 9:00 PM and no hotel. I was...

Hampton Inn & Suites Charlotte/Ballantyne, Charlotte

Hampton Inn & Suites Charlotte/Ballantyne

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