“I don’t know what is going on but ever since covid Hilton has gone from good to horrible! Now if you’re a diamond member you don’t get free breakfast but a $10 credit for a breakfast buffet that’s is worse than the free one at Hampton Inn which is another hotel brand from Hilton! Treatment was horrible! No water in the room even though they have K-cups for coffee! I guess I have to make coffee with the water from bathroom sink 😒 and when I asked the housekeeper who was in our hallway she sent me down stairs because according to her she didn’t have any water yet I saw a bunch of it in her kart usually at check in there’s water in the room for you to use to make coffee but not anymore or maybe just for certain ppl. Horrible bed! Uncomfortable! makes noises! Old mattress! No communication available over app or even when you call!! No one answers the phone!! I had to use my cell phone to call the hotel directly!!! The breakfast was horrible, cold food, and dry no service to the table so I settle for toast, fruit and a cup of coffee. At checkout I was rudely told to drop the key to check out.. in other words I had to we don’t care that you are waiting to speak to us!! I was actually wanting to speak to them about stay! Nothing like how was your stay or is there anything else I can do for you like other customers! This was my first time at this location and it will certainly be my last!”

“I'm a Hilton Honors member. I stayed in room 525. I arrived on Wednesday 6/22/22. The room was dirty and foul. The mirrors, counters, faucets and bathtub had not been sanitized appropriately. The mirrors and counter surfaces had been wiped down with something that wasn't clean. The main room and bathroom mirrors had obvious smears. The shower had black mold and did not look clean. The bathroom faucet was loose and dirty underneath. I didn't sleep very well because I was afraid of the bed sheets having lice and bedbugs. I considered sleeping on top of the bed in my street clothes. I stayed two nights. I contacted the front desk twice about the room. The response was "Oh I'm sorry. I'll let housekeeping know". I caught the maintenance staff in the elevator after my first night. The came in and calked the shower after my first night. That helped but there was still black mold in the shower from lack of cleaning. The buffet breakfast is more of a continental breakfast. There's a minimum of choices unless you want to pay $25 for a made to order breakfast. I had to leave early on Friday and asked the front desk for a wake-up call. I did not receive the wake-up call. The front desk was not helpful at all. For $225/night I expect much better than this. I'll be looking for another place to stay the next time I have to go to SFO to work.”