“The hotel looks/feels/smells like from the 1970s and the smoke smell is really bad! There are guests smoking as you can smell the smoke walking to your room. I called one day after my stay as I had itching bumps all over my body and my kids had some but not as many as I did. I explained to the manager, I did research after we left and my bites look like bug bed bites. My family was in Florida for over 1 1/2 weeks and stayed at three different Hilton's this one being the worst with quality, service and the manger's professionalism. My first call, I was informedI would be given a call by the end of the day, no one ever called me back and the person at the front desk gave me an incorrect name. I called back again the next day, themanager said someone was staying in the room and they had no complaints. She disrespected my valid complaint and concerns and stated she would call me the next day. Of course, no call back again from this Hilton. I beg of you please do not stay at this facility, the place does not look the same!!!I also informed the manager, I did notice something on the sheet a round black dot but when I tried to brush it away blood smeared on the sheets. I had no idea what a bed bug looked like but the bumps grew worse over the days and when we arrived at our next destination with a friendly Hilton my husband said look at the reviews. I saw this place had issues in the past and then did some additional research and still concerned these are bed bug bites as there are multiple bites in the same locations and look just like the internet pictures. My concern also was not to bring this to the nicer friendlier Hilton. This hotel needs to be redone and hire a new friendly upbeat staff members! They should treat there guest how they would want to be treated. I spent a lot of money to spend time in a hotel that smelled like smoke and no respect or follow up from the manager. I am highly disappointed! I will still use Hilton but this hotel should not be able to use the Hilton name. Do you research there are other nicer hotels in the area.”

“Most of the hotel staff were very friendly and helpful; however, the front desk supervisor could work on her delivery. The bartenders Billy and gentleman from Moldova provided wonderful conversation. There was also a wonderful gentleman, possibly shuttle driver, in the lobby who was always willing to help. The room was decent for a regular hotel, nothing special considering a large resort with very expensive rates. The one thing I would suggest is better lighting in the room. There are two small lamps by the bed and one tall lamp by the desk. The patio windows provides great lighting if you want to wake everyone in the room with the noise and brightness. The jets in the hot tub were on but barely made the water move. Don't expect it to be therapeutic. The pool area was very nice! Cabanas were available and seeing iguanas everywhere was a nice treat. The breakfast was not good! The food was barely warm and did not have any taste. It was very similar to the free breakfast at a Hampton Inn. I was not acknowledged or provided with any benefits I received for being a Diamond member until I asked after check-in. The young lady stated there weren't any available upgrades. We were there for three days celebrating our wedding anniversary. Overall, it was an okay stay.”