The rooms were very dated and rundown, also very small compared to other doubletree hotels. The breakfast looked pretty, but tasted terrible, however the staff was very courteous and attentive. no maid service provided and it was not listed anywhere on the Hilton website, we found out upon arrival, but when we asked for extra towels or soap the housekeeping staff was quick and courteous. I will say that it was nice to have shuttle service provided by the hotel. There was an older gentleman that checked us in and he was very polite and informative. Aside from him the rest of the front desk staff was very quick to rush you off and some were snappy and kind of rude. I'm not sure I would return to this property or recommend it. I never used the pool because it looked completely unappealing, nothing like the pictures. The edges of the pool looked dirty or in need of paint and the water was very cloudy, looked like the pool had just been shocked with bleach. The price per night is way too much for this property. It needs a major renovation and customer service training for some of their front of house staff.

Excelente hotel em Key West! Muito limpo, confortável e aconchegante.

Funcional. Bastante organizado e limpo. Decoração legal e em um ponto mais tranquilo da cidade.

Maravilhoso esse hotel. As acomodações são excelentes.O lugar é lindo.

Localizado longe do centro histórico mas fornece transporte a cada hora para lá, poupando o estacionamento. Excelente piscina e estrutura. Não gostei do café da manhã.

Apenas uma palavra: perfeito. Tem transporte de hora em hora para o centro histórico.

Ótimo hotel, traslado para o centro cidade de Key West. Restaurante muito bom Salada de camarões espetacular.

Hotel barulhento, equipe rude, o hotel nao 'e o que parece nas fotos. Sem cafe da manha incluso a precos exorbitantes. Fujam!!Noisy hotel, rude staff, the hotel is not what it looks like in the pictures. No breakfast included at exorbitant prices. Run away !!

We were disappointed this hotel experience.The lighting in the rooms was very poor. There was no overhead light or main light switch and so the curtains needed to be opened to allow any decent light in. One of our rooms opened out to the bar patio which was problematic given other guests would see directly in if we opened the curtains.The restaurant is advertised on the Double Tree Hilton website as being open each day from 7am to 10pm. However, when we went to get dinner we were advised it was only open for breakfast and had been this way since covid emerged (now over two years ago). Only the bar and limited bar menu was available.The location is far away from the centre of town and any other food options. It is difficult to get even to the closest beach without a car. There are bikes available and these are around $20 to rent.The pool was too murky for us to feel comfortable swimming in it. The locks on the child proof gates near the pool need attention as these were left open.The breakfast food was terrible. It is a buffet style but served by a server. Everything was cooked to death and seemed like it had been sitting there for hours. The self-service coffee had not signage but turned out to be three pitchers of regular coffee (and no decaf). If you stay here, recommend skipping the breakfast and saving your money.On the plus side the free bottles of water were a welcome relief in the heat and the cookies on arrival were freshly made - a nice treat. Rooms were also well cleaned, which we appreciated.

Disappointed as a gold member being placed in a room with only the view of a roof. No ventilation in the shower. No microwave. Room is clean, but a little run down. Comfortable beds. Elevator on our side constantly breaking down. Food in restaurant is good. The rest of the hotel is very nice. Concierge's are very nice and helpful. There are some golf carts you can rent here to get around.

We had a great stay, the staff was very accommodating. Joseph was a pleasure, the pool was beautiful. This location offers shuttle service to and from the beach, downtown and airport. When checking in at the beach you will get free day beds when mentioning the hotel and your room. Breakfast was good too. Now the price is competitive for the area however you get much more quality for your money in other areas of the US. This is not luxury $300 a night but it’s clean and comfortable $300 a night for the area. The view is horrible from our room

Starting from check in, the staff were not friendly or overly enthusiastic to make a roomchange.The rooms were clean but worn (cracked sink, toilet seat missing bolt holding it on).While the pool area is very large, there is a severe shortage of lounge chairs.The hotel charges a daily resort fee which covers the shuttle to and from town and also a shuttle to the beach. The beach shuttle only ran every other hour, not often enough. Upon the return trip back to the hotel from the beach, the shuttle was 1/2 hr late and could not accommodate all the people waiting to go back to the hotel.The buffet breakfasts were very good and the servers were wonderful. Thumbs up to the restaurant staff!

The hotel looks/feels/smells like from the 1970s and the smoke smell is really bad! There are guests smoking as you can smell the smoke walking to your room. I called one day after my stay as I had itching bumps all over my body and my kids had some but not as many as I did. I explained to the manager, I did research after we left and my bites look like bug bed bites. My family was in Florida for over 1 1/2 weeks and stayed at three different Hilton's this one being the worst with quality, service and the manger's professionalism. My first call, I was informedI would be given a call by the end of the day, no one ever called me back and the person at the front desk gave me an incorrect name. I called back again the next day, themanager said someone was staying in the room and they had no complaints. She disrespected my valid complaint and concerns and stated she would call me the next day. Of course, no call back again from this Hilton. I beg of you please do not stay at this facility, the place does not look the same!!!I also informed the manager, I did notice something on the sheet a round black dot but when I tried to brush it away blood smeared on the sheets. I had no idea what a bed bug looked like but the bumps grew worse over the days and when we arrived at our next destination with a friendly Hilton my husband said look at the reviews. I saw this place had issues in the past and then did some additional research and still concerned these are bed bug bites as there are multiple bites in the same locations and look just like the internet pictures. My concern also was not to bring this to the nicer friendlier Hilton. This hotel needs to be redone and hire a new friendly upbeat staff members! They should treat there guest how they would want to be treated. I spent a lot of money to spend time in a hotel that smelled like smoke and no respect or follow up from the manager. I am highly disappointed! I will still use Hilton but this hotel should not be able to use the Hilton name. Do you research there are other nicer hotels in the area.

Pitty.The resort is 'U' shaped but oriented so 50% the rooms face south...?This is Key WEST.Sunset paradise and only 12.5% of the rooms face west.A lovely hotel with a good staff except the pool side waitress.She offered bar service to groups but not single women?Odd.Just because my husband chose to nap instead of relax pool side with me she assumes I don't get thirsty.I tip really well.Foolish.Rooms are so cold.Thermostat offers 72F-74F or off.I go outside a lot.Have had to sit in the smoking section because people reserve so many chairs around the pool when no one is there to use them.Really don't know if I could recommend.At least we have timeshare check in tomorrow!

Most of the hotel staff were very friendly and helpful; however, the front desk supervisor could work on her delivery. The bartenders Billy and gentleman from Moldova provided wonderful conversation. There was also a wonderful gentleman, possibly shuttle driver, in the lobby who was always willing to help. The room was decent for a regular hotel, nothing special considering a large resort with very expensive rates. The one thing I would suggest is better lighting in the room. There are two small lamps by the bed and one tall lamp by the desk. The patio windows provides great lighting if you want to wake everyone in the room with the noise and brightness. The jets in the hot tub were on but barely made the water move. Don't expect it to be therapeutic. The pool area was very nice! Cabanas were available and seeing iguanas everywhere was a nice treat. The breakfast was not good! The food was barely warm and did not have any taste. It was very similar to the free breakfast at a Hampton Inn. I was not acknowledged or provided with any benefits I received for being a Diamond member until I asked after check-in. The young lady stated there weren't any available upgrades. We were there for three days celebrating our wedding anniversary. Overall, it was an okay stay.

We stayed here for 3 nights and found the front desk staff welcoming upon check-in. In addition, the restaurant staff were very friendly and helpful. Our room was clean and ready for us when we arrived. I used the fitness center every morning and it was nice seeing the floors being cleaned or already cleaned when I would go to the fitness center. In addition, we highly recommend if you are staying Thursday-Monday to visit Billy the Greek at the outside bar in the evening. He was super friendly and made sure to give each guest his full attention. We greatly enjoyed our stay and would consider staying here again upon another visit.

I was very disappointed in the quality of the hotel for being a Hilton property.I expected a much better maintained property and a better handle on the guests.The property was supposed to be smoke free but I had to move my room because the neighboring room decided they wanted to smoke pot in their room.When we moved to a different floor, we could smell more of the same in the hallway.The rooms are well past the there useful life and should be remodeled and repaired.I understand that when you are a hotel in Key West, you can basically charge what you want but I select Hilton properties for a reason and this one disappointed.The staff was good and we had no problems with anyone in the hotel.The wait staff in the restaurant and the bar did an outstanding job ensuring we were taken care of.I would not recommend this property until the put some serious effort into repairing the property.Reply: Thank you for taking the opportunity to respond to my review.Somehow, I do not think you will address any of my concerns and that you will continue to operate the hotel in the present condition.There are many many choices of places to stay in Key West, and I am sure that I will be looking at them first on our next trip.I wish you the very best.

Concordo Muito bom

El hotel no ofrece cena o snacks después de las 9.00 pm

El Hotel está bastante bien, los muebles del Lobby le hace falta renovación. Las habitaciones limpia y bonitas y la camas súper cómodas,el desayuno muy bien y el personal muy atento.

El hotel está limpio muy, buena atencion del personal, pero no es lo que se muestra en fotos, el area de la piscina es pequeña, y no es tan bonito en general la instalación,pero en realidad supongo su ubicación lo encarece aunque no sea de tanta calidad

Muy buen hotel, buen servicio y buena atención, bonita piscina, estacionamiento gratis, gimnasio, habitaciones de buen tamaño un muy limpio y aunque queda un poco retirado del down town. Cuebta co. Transporte gratis

Nice rooms but very hard water.

Not what except it, need renovation and new beds

El hotel es muy bonito, pero no fue por lo que pagamos con casi dos meses de anticipación por medio de una reserva; ya que cuando llegamos no estaba en servicio la piscina del hotel y la solución que nos dieron fue ir en el shuttle bus hasta otro hotel en horarios determinados . Deberion hacernos saber de este problema, eso si nos han facilitado la devolución del dinero sin ningún problema. Ojalá allá una próxima ves!

Hola soy residente , amamos la.cocina del.hotel. . el.servicio y todo el personal son amables el bartender lleva tantos años y hace la mejor piña colada de Key west .. Es un ambiente confortable a cada momento

Los cuartos esta bien, limpios,y bonitos. El ambiento era muy tranquilo. La gente eran muy pacientes y dulce. El armuerzo era muy rico tambien.

Excelente Hotel, buenas habitaciones, personal muy atento. Transporte gratis hacia el centro de Key West (es una alternativa excelenteno porque no necesitas llevar el auto, recuerden que es muy complicador el aparcamiento en el centro) Excelente área de la piscina, con bar y jacuzzi Desayuno buffet muy bueno, vale la pena pagar por él. Se los recomiendo!

This is our second stay here, albeit it's been nearly six years since the first time we visited. I maintain that the location relative to the airport is probably the best perk; it's just a short 5...

This is the 5th consecutive year staying at this hotel. We are never disappointed. From the moment we arrive to the day we leave the staff go out of their way to ensure a great stay. The hotel is...

Hotel shuttle is convenient and we were able to use it a couple of times during our stay. Property is ok (not in the middle of downtown or anything, but not super far away either). Breakfast was...

I travel to Key West regularly and I'm honors diamond. I understand the staffing/quality challenges of staying at any hotel on the island. As well as the quirkiness Key West is known for...

We had 2 rooms for family. They were not connected or next door but close enough. The rooms are clean. They have a little wear and tear in bathrooms. Baseboards need replacement as repair not done...

This doubletree resort met or exceeded all expectations during our 5 day stay in December 2021. The property has the ambiance reminiscent of the laid back times of Key West and could do with a spruce...

With all the amenities included with this stay, it was overall really great! We just wish breakfast was included. Although it is all you can eat, it’s seemed a bit much for $13 per person, especially...

We visited in Jan 2022 for a wedding. We extended our stay for a few days after to enjoy key west with our family. Victoria with group sales helped us book our stay. The Hotel was clean and staff was...

Pretty hotel, but the door to the room and the refrigerator door needed repair. The Pool area is beautiful but service was slow almost nonexistent and the food disappointing and expensive. The...