“My dad and I stayed here before his surgical procedure at Northwestern Memorial Hospital. One night for him; two nights for me. His room was accessible for his wheelchair. Very spacious and comfortable. My room was much smaller, but fine on space for one person. Both rooms were very clean. It was the height of the pandemic for our trip. Every room had a cleaning seal across the door to assure all surfaces had been sanitized. Parking was in the block just east since we were going to the hospital. And the hospital itself was just southeast at the same corner. Super handy for getting to the hospital complex! The only issue I had was the temperature of my room. The windows don't open (for liability reasons, I guess). The thermostat would set as low as 65 degrees for AC. We were there in March. It was cool outside, but my room was baking. Maybe radiant heat from surrounding rooms? My room didn't ever get cool enough for the AC to make it 65 for my sleep comfort. I drank lots of ice water to cope, but that could be a real factor for anyone super sensitive on night temps. Otherwise, a great stay for a great price!”

“Hotel has a great location, nice proximity to restaurants and shopping. Breakfast is really good with selection of eggs, pancakes, sausage, hash browns, breads, pastries, and muffins all fresh. However one morning we accidentally spilled a cup of water on the floor. I notified the staff in the breakfast room, and they were like oh we don't have mops. Completely didn't care if any guests spilled and fell as they clearly felt it was outside their job descriptions to address in any way or even call someone else for help. As for the rooms, they're very dated and worn. There were substantial holes and rips in the carpet. The mattress were poor, one side sagged substantially and it affected the quality of our sleep. Check in was good, as a Gold member I was able to check in early before noon. However they will not clean your room without a reservation which you must put in early. We had even asked housekeeping to come by that day but they did not. This makes it difficult to get any servicing on your room for a shorter stay of two nights. Just to get clean towels we called down and after over an hour when I called back about it they could not give an estimate of when they could bring it. We had to go down to get it and then no washcloths given. This is something very basic level, clean room and towels. Then the front desk called because they tried to double charge my card, then wondered why it wouldn't authorize. I shouldn't have to give double the amount of my stay, considering there's an additional $200 hold already. I am the Hilton member of our family so my idea to stay here. We won't return on our next Chicago visit, we will go with one of my partner's IHG properties, where we've never had to schedule for housekeeping or beg for clean towels, and the mattress quality ensures a decent night's sleep.”