“For us there were several positives for this hotel: 1. Great location to central London with Lancaster tube just around the corner. 2. It priced out very well compared to many surrounding hotels. 3. Rooms are small but functional 4. Breakfast buffet is included with room purchase Negatives: This was a big one for us. In the first room the sink was clogged. Reported it to the front desk and was assured it would be fixed. Someone did come in but they failed to fix it. The next day the same request was made. It still was not repaired. The following day we requested a new room which they did promptly. The only problem was this sink was clogged in this room as well. Both were disgusting, since old food from the past was returning to the sink. I would not have been so concerned if initially the problem was corrected but it wasn't. This reflects badly on the entire management of this hotel. Thus, the unacceptable rating. One should realize that lower rates often reflect some sacrifices with quality however, the above issue falls below the threshold of common expectations for cleanness and proper sanitation. One other issue of less importance was the difficulty in obtaining wash/face cloths. Face flannels as they are called in GB. They are not stocked or carried on the maid carts. They do have them, and we did get them eventually, but the staff were confused about their existence. Perhaps a more cultural difference.”

“We arrived to London at 7am after an overnight flight from the states. We got to our hotel at 9:30am to see if there was any way to check in early or if they could hold our bags. They said there was a room available but we would have to pay £10 per hour. We were tired so we paid the £50 to check in early. The room were were given was awful. The carpet was so filthy, the bathroom was discolored, the deadbolt wouldn't lock, and it was a small bed. We booked a room with a king bed and the photos show a US king. We went downstairs to ask for a refund. They showed us to a different room this room was more in line with the photos from the website, so we stayed. We should have asked for the refund. When checking the new room we discovered the deadbolt didn't work, like our last room. The manager said he would call maintenance right away. They fixed the lock. They advertise that they have air conditioning but that breeze out of the ceiling could barely be called a fan let alone AC. Thank goodness we were visiting in October and not in the summer. Every night we woke up so hot as the bedding is all polyester so it doesn't breath. Housekeeping visited every day, sometimes multiple times a day too ensure our room was cleaned. Which was nice but also is kinda silly that they don't track that. Housekeeping replaced all towels every day, even if you hung them up. Additionally housekeeping would replace All soaps, toilet paper, everything. I felt so bad about the amount of water caused by this. Don't make the mistake we did, this is not a 4 star hotel. Go elsewhere.”