“We stayed at this restore from 12th Dec to 19th Dec 2021. The resort is nice with good swimming pools and other facilities however we found the food in the main restaurant was very poor quality and lack of much choice of food. Every morning, afternoon and evenings meals were pretty much the same and very little choice of hot food. The food was tasteless and bland. Recommendations: serve good quality food with a much wider food choices and variety of meals which r not the same at every meals. Introduce some basic foods e.g. Fries, chicken, prawns, chicken legs, breast, burgers, veg burgers, ice creams, variety of vegetables, Indian and Chinese food to give some variety. Cater for vegetarians. Make improvements to quality of food by making sure the food is not bland and has a good level of taste to satisfy theguests. The serving staff provided a very good service. Highly recommended their services. Room: the room we stayed was sub standard with old decor including bathroom and toilet. Recommendations: revamp the old looking rooms to a good standard including repainting, relighting and modernise the bathroom for enjoyable stay at the resort. Reception of the guest was preety poor with lack of any welcoming of the guest. No drinks or welocme on arrival which is substandard. Though resort suppose to be five stars it is more of a three star resort. We would not recommend this resort until some improvements have been made at least a minimum mto the main restaurant food.”

“We stayed at this hotel for the first time for 10days from November 1st. The weather was amazing. Firstly the positive's. The Reception Staff were amazing and helpful. We had a lovely deluxe room with pool and sea view, although I think the rooms need revamping especially the bathrooms even if the carpets and the grouting was redone. All looks a bit dated and tired. The main reception and restaurants were lovely. This is the first time we have ever done all inclusive not sure we would do this again. Breakfast was very good. Pool bar was ok for snacks. But I think what let the concept down was the evening meal. I just found the selection a bit bland. It is a bit like a marathon, as soon as you put your knife and fork down they were clearing your plates. Most of the restaurant staff were miserable, and I felt you didn't have a relaxed dining experience. Out of the 10 nights we stayed we went out for dinner 6 nights, I like to have the full dining experience when on holiday which is spread over a few hours and the service, which is definitely lacking in the restaurant. Would I give this hotel 5 stars definitely not. But overall I would give it 3 stars. The restaurant staff could do with some training from the front of house staff. Oh forgot to say the cleaning staff were lovely and room was always cleaned well. The other thing that I forgot to mention that I was shocked by and have probably been to Madeira 30 times before, and have never witnessed before was that we had a group of men who were staying at the hotel not sure if they were Russian or Eastern European who were extremely drunk and out of order at the pool area. They shut the pool area and didn't serve them anymore drink. But was surprised to find that when we went to dinner they were in there helping them self to wine by the bottle, were extremely rowdy and very untasteful with remarks to young ladies. Although this was not the hotel's fault. I feel that they should have been removed from hotel. I hope that this is not a taste of things to come as I have always said that Madeira is one of the few places that I have been that does not welcome lager louts.”