Marriott Syracuse Downtown
100 East Onondaga Street, Near Landmark Theatre, Syracuse, NY 13202, United States
Rating
4.4
Certificate of Excellence
2018
Price Level
$$
Rooms
261
Pets
Yes
18
May
Marriott Syracuse Downtown, Syracuse
Marriott Syracuse Downtown
Marriott Syracuse Downtown is located in Syracuse 350 metres from Landmark Theatre. Guests can enjoy the on-site restaurant. Valet parking is available at the property. Every room at this hotel is air conditioned and has a flat-screen TV with satellite channels. You will find a coffee machine in the room. There is dry cleaning services at the property. Erie Canal Museum is 700 metres from Marriott Syracuse Downtown while Syracuse University is 1.3 km from the property. Hancock Airport is 8 km away.
Price & Availability
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Overall
Excellent
4.4
692 reviews
5
212
4
97
3
31
2
20
1
22
Customers Review
Location 4.7
Cleanliness 4.6
Comfort 4.6
Neighborhood 4
Amenities 4.2
Condition 4.5
Recomendation 83.4%
“Room not thoroughly cleaned!
Dust behind beds, dust on nightstand, dirty phone.
Tub streaked with cleaning agent that had not been rinsed off/or the tub was just dirty.
Black caulk in shower.
Dirty and dusty trim
In bathroom behind sink faucets.
Cracked ceiling paint in bathroom.
Phone not operating.
No one picked up phone at front desk when called with our cell phone. Had to walk down to lobby several times for service.
Asked for maintenance to come to fix phone but no one showed up. Clerk unable to give time that service tech would arrive.
No way to call ahead to schedule am room service. Have to “call when you wake”. Not convenient with tight itinerary.
Noise thru windows/city noise.
During our stay, the Owner was having a celebration with a live band for his guests (because he apparently won an award) but this made lobby quite loud which made it difficult to speak with clerk at front desk due to noise.
Bed pillows were strangely shaped, very small, jammed into tiny pillow cases. I’d love to know if the owner would sleep on these pillows. Also there was questionable spots on pillows..
Disappointed, asked myself was this was actually a Marriott? Would have expected better. Would it recommend.”
— D. Santalena
“Elegant, deserted hotel from a bygone era. Even with a conference or two, the place was empty, though the one open restaurant/bar was bustling and hosting trivia night. Housekeeping service seemed nonexistent during the stay. Clean, spacious rooms are renovated, with some original finishes like sculpted wooden doors, and modern bathrooms. The room was rather dimly lit, with windows looking on to a multistory parking garage.”
— Eileen Woo
