“This hotel has great potential but clearly still working out the kinks. The good - fitness center is awesome - rooftop pool has incredible views - location can’t be beat - vibe of rooftop bar is next level The bad - Bathroom near fitness center was not stocked properly - The hotel room itself was nice but had minor issues like blue tape still on the mirror - the biggest issue for me was the service. We had breakfast at the hotel the morning before checkout and when I asked them to hold our bags for us (since we left the room) they said yes but not for long. Just weird vibes. - Their restaurant was the worst of it. The day we checked in I asked to see a kids menu and it looked great. When we ate there the next day they said there was no kids menu. They also told us we didn’t have a reservation even though we did and I had to show them the email. Our waiter messed up the order, brought dishes for two ppl in our party then 5 minutes later the rest of us got severed, said they didn’t have chocolate milk even though she brought chocolate syrup for the kids pancakes and they were drinking milk. Just not the high level service you’d expect at a place like this. - $10 for a double shot of espresso not even using beans is a joke (made with a pod) - expensive parking for slc standards”

“Great new hotel for the NBA All Star event. Loved that the hotel was new. Staff tried hard even though they just opened and event made them very busy. Final comment is not a reflection on hotel but I asked for a taxi to be called for airport and he tried to charge me $40 for the one way fare. Way over priced and it would have seemed good for the hotel to align with taxi partners that don’t look to rip-off their clients. Overall a great stay. Hoping my last comment helps improve the service of what has the potential to be a very good hotel.”