Holiday Inn Munich

Sarah Pegington-Chow

oct 22, 2022

2

Well presented rooms with a firm bed, kettle (very important... feels like a British thing). Unfortunately, only two tea bags, two coffee sachets and two creamers. I requested additional tea/coffee from reception but the response was a bit odd as if it's an unusual request. The rooms was not made on subsequent nights so no bin emptying, no fresh towels, etc. Oh...and ran out of tissues. As such, I'm not sure it's worth staying here for the additional cost that theg charge. I asked about this and was told that you have to ask for your room to be made (odd when I stay at other Holiday inn hotels and have never had to do this. Suspect this was an error by housekeeping and I've been told a porky pie). There is the express next door or any other of the many cheaper hotels in Munich. I suspect that i won't be back. Location is a little further out but good transport links.

Pavlos Nikolaidis

set 04, 2022

4

The hotel has a good value for money ratio. It is next to the holiday inn express so don't get confused. The room was clean as in most IHG hotels and the stuff is polite. It has a small fidge, a safe and an iron. Easy check in and check out. The breakfast is good. Not huge but enough and well prepaped. They have pancakes! You can order coffe all day. They have a bar restaurant that opens from 5 to 10 am. With good weather it works at the 4th floor at the terrace. They have spaghetti, some burgers, ceasar salad chicken wings and a couple of other items. I didn't like that they don't have any side salads at all. It is a bit expensive but the food is well prepared. One day they had an all you can eat barbeque for 25euros. I think that was a bit too much for the variety of the foods. Personally I am not a fan of the "all you can eat" thing. The gym was nice and clean. It has a row machine, two bikes, elliptical machice and a treadmill. Also dumbels, and one of those multi functional machines with weights. It has also a water supply but, both times I went there there were no cups. Nice surprise it had towels! The s-bahn station less than 10 minutes away and the bus stop is in front of the hotel. You can reach Marienplatz in 20-25 minutes by S bahn.

ABC ABC

set 01, 2022

2

Never ever again!! The cleaning in this hotel is Terrible,the housekeeping not cleaning till 7 o'clock at the evening.and when they cleaning they not do nothing only changing towels and replacing the garbage. Seven nights in this hotel and not even once change the bedsheets or replacing the cofee capsuls or suger or nothing!!!! Rooms are small and the bed is not comfortable ! Only the reception team are good in this hotel. And only cause of them I puted 2 stars!! If not it will be minus 2! As an ihg Gold elite member never again in this property.

Marianne Meleka

ago 10, 2022

3

Clean rooms, modern hotel, not central but 20 mins away by transportation, breakfast simple yet fresh and nice. But... really need to work on training staff for patience and respect to customers and helpfulness. Bad attitude and aggressive replies are really a down to this hotel. Smile please. I never ever saw any front desk staff even smiling at the hotel. Except restaurant staff i hv to say were so welcoming and all smiling and polite.

Shirley Xue

ago 07, 2022

1

When I checked in at the hotel, I failed to open the room twice with the key front desk gave me, the third time, he went up with me, and opened the room with the staff key, and there were people inside the room!!?? The staff just simply said it was not his fault and said he would give me a room with balcony to make it up, when I went to the new room, there was no balcony at all. I was too tired to change it again. Later on, when I asked him, he smiled and said, yes, I told you I would give you room with balcony, but there was no room with balcony. He didn’t feel he did anything wrong at all??!! The next day before I checked out from the room, a guy just opened my door with a key directly??! When he saw me, he just said sorry and left immediately. I assumed this was a guy from housekeeping, but it was my first time saw hotel staff opened the room without any notice at all!! I wanted to raise a complaint before I left the hotel, the front desk was very rude, and threw a name card to me and said the manager didn’t want to see me, if I wanted to say anything, just wrote an email. And he didn’t even ask what I felt wrong at all. Also, there’s no leash lock inside the room at all, which means your room can be opened by these unprofessional staffs at anytime! Please stay away from this hotel for your own safety!!

Asus ROG Phone 5

jul 15, 2022

1

When a big group of the travel agency arrived on 15/07/2022 at 20:00, the porter was not ready to take the clients' luggage from the coach, and not even all the rooms for a big travel agency were ready. The reception gave clients rooms keys that were dirty, not cleaned after previous clients and the rooms were absolutely unprepared. The man at the reception repeatedly gave the clients of the travel agency the key to other rooms, which were also not ready, and the arrogant man at the reception did not even apologize to the clients. The man at the reception repeatedly issued uncleaned rooms to clients until he hit on a room that had just been cleaned and acted as if nothing had happened. The client had to return from uncleaned room back to the reception several times and repeatedly ask to have the room which is cleaned and prepared.

Mills Provosty

jul 15, 2022

2

Receptionist was incredibly rude upon checkin- came off as annoyed to be interacting with anyone, even coworkers. Carpet in the halls and room are horribly stained about every 2 feet- it’s wild! Mattress was busted- maybe missing springs? But the entire right side of the mattress basically didn’t support weight, so, you kind of rolled off towards the floor if you were on the outer 5-8 inches. We put the towels outside for changing and housekeeping never came by to refresh them. The internet isn’t really fast enough to do meaningful work/meetings, but fine for phone and general browsing use. AC is advertised, so it’s worth mentioning that we had it on 19c and we’re sweating in the room from about 9 pm to 5 am. Around 10 am it seemed to cool better. Location is great- walking distance from train station and groceries, breakfast was great, and everything else about the room was fine.

Timotejk00

Excellent P/P

4

The rooms are nicely furnished and the bed comfortable. Generally the room was clean, but the carpet was stained heavily. There were also dark spots on the ceiling and the window was broken and could...

steadylee76

Hotel Stay at Holiday Inn Express

4

First time staying here. This is an "Express" Hotel which is not the same as a normal hotel. The breakfast provided does not have a wide spread of food. It is limited in choice and the room can be...

charlene_veverka

HIE Munich East

5

Awesome hotel - modern, efficient, clean and comfortable. Great buffet breakfast in the mornings - decent selection of cold meats, eggs, breads/pastries and hot beverages. The service staff in the...

Holiday Inn Munich - City East, Munich

Holiday Inn Munich - City East

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