“Can't say enough great things about this hotel. The hotel had just opened the week before, so a brand new hotel. The staff were so friendly and helpful. The common bar/lounge area was really comfortable (coffee and drinks were perfect!). The location of the hotel to restaurants and the Riverwalk was awesome. The room was just the right size for what my husband and I needed (we were out and about, not hanging out in the room). We had just stayed at the CitizenM Boston and loved the feel of the hotel and the staff (can't be beat!) that we booked this one in Chicago.”

“very disappointed in this hotel. the rooms are so tiny! the bed is hard and the linens feel very cheap/scratchy. the outlets are on the other side of the room from the bed so you can't charge your phone or laptop while you are on the bed. I am breast pumping for my baby so I like to lay on the bed while pumping but had to sit at a desk and pump because where the outlet is located. I called the front desk to ask for an extension cord and they said they don't have one- so i had to go buy one at cvs. I took a shower (its a very tiny shower in a very tiny bathroom) and the whole bathroom flooded. there is no drain in the bathroom floor so the water is just standing. the room is very minimalist and looks like cheap materials were used. No full length mirror in the room. the room feels cold, sterile, creepy - not comfy, copying or welcoming. the pros are - it is brand new, clean and has a large well equipped gym and nice spacious lobby; good location and price. I would not stay here again. muy decepcionado con este hotel. las habitaciones son tan pequeñas! la cama es dura y las sábanas se sienten muy baratas y ásperas. los enchufes están al otro lado de la habitación de la cama, por lo que no puede cargar su teléfono o computadora portátil mientras está en la cama. Estoy extrayendo leche para mi bebé, así que me gusta acostarme en la cama mientras extraigo leche, pero tuve que sentarme en un escritorio y extraer leche porque donde se encuentra la salida. Llamé a la recepción para pedir un cable de extensión y me dijeron que no tenían uno, así que tuve que comprar uno en cvs. Me di una ducha (es una ducha muy pequeña en un baño muy pequeño) y todo el baño se inundó. no hay desagüe en el piso del baño, por lo que el agua está estancada. la habitación es muy minimalista y parece que se usaron materiales baratos. No hay espejo de cuerpo entero en la habitación. la habitación se siente fría, estéril, espeluznante, no cómoda, copiada o acogedora. las ventajas son: es completamente nuevo, limpio y tiene un gran gimnasio bien equipado y un vestíbulo espacioso y agradable; buena ubicación y precio. Yo no me quedaría aquí otra vez.”