“Falta muchísimo sentido de servicio al cliente en la recepción, cero trato amable. En las habitaciones no hay ni siquiera agua potable, si la pides te la venden, el desayuno muy malo, el jugo es de bote y el colmo, tuve que reportar una cucaracha en la habitación”

“Let me preface that I had a free room with points here for two nights, so it’s hard to complain about anything for free. In addition, I picked this hotel because of its proximity to our Avis car drop off which was a 1/2 block away. And it was on our tail-end of our trip so we could regroup before we flew back. All that being said, the hotel was perfect for us. Plus, all the standard Hampton Inn comforts of their cozy beds, which I do love. And a super friendly and over-accommodating staff. Christian Flores who checked us in was so lovely and he went beyond the call of duty when he also placed a phone call for me in a panic when my Spanish couldn’t interrupt a situation. Seriously, he is what every hotel wants in a staff member. Hilton is lucky to have him. We were also greeted by the friendliest cleaning person in Panama when we arrived who was down the hall cleaning other rooms. Her smile and enthusiasm for her job was over the top amazing. And we left her a lovely tip. The hotel seemed to attract lots of tourists with kids, which is not my jam. The free breakfast buffet was packed every day but it did not appeal to us after fabulous meals all over the country. (The eggs were runny and the fruit not as fresh as our other hotels with free breakfasts, so we skipped breakfast entirely.). But it was busy, so this is clearly a picky point of view. Our room was totally fine, except someone forgot to re-install a fire alarm, which was ripped out of the ceiling. I didn’t plan to start a fire, but it certainly makes me feel a tad more secure to see an actual fire alarm. View from our room was lovely. And we checked out the pool before we left but were too busy to enjoy it. Plus it was full of screaming kids, so not relaxing even if we did have time. Free parking for our rental car, which was great. And we loved the local photo scenes around the place that make Panama so unique. Shower was also nice and big. Plus lots of Sink counter space and desk counter space, which is always a bonus. But because this hotel is clearly a tourist location for families, they had private vendors in the lobby selling “tourist packages” to the canal and other locations. These vendors were aggressive and annoying. Feels like a Times Square hustler. My suggestion is to get rid of these vendors. It cheapens the hotel which is an international brand. This part of El Cangrejo is a little more busy and not as residential as well. Again, it served our purpose & the price was right. And if you are a Hilton Rewards member, it will feel familiar and you can get or exchange points like me too.”