“Hotel has a great location, nice proximity to restaurants and shopping. Breakfast is really good with selection of eggs, pancakes, sausage, hash browns, breads, pastries, and muffins all fresh. However one morning we accidentally spilled a cup of water on the floor. I notified the staff in the breakfast room, and they were like oh we don't have mops. Completely didn't care if any guests spilled and fell as they clearly felt it was outside their job descriptions to address in any way or even call someone else for help. As for the rooms, they're very dated and worn. There were substantial holes and rips in the carpet. The mattress were poor, one side sagged substantially and it affected the quality of our sleep. Check in was good, as a Gold member I was able to check in early before noon. However they will not clean your room without a reservation which you must put in early. We had even asked housekeeping to come by that day but they did not. This makes it difficult to get any servicing on your room for a shorter stay of two nights. Just to get clean towels we called down and after over an hour when I called back about it they could not give an estimate of when they could bring it. We had to go down to get it and then no washcloths given. This is something very basic level, clean room and towels. Then the front desk called because they tried to double charge my card, then wondered why it wouldn't authorize. I shouldn't have to give double the amount of my stay, considering there's an additional $200 hold already. I am the Hilton member of our family so my idea to stay here. We won't return on our next Chicago visit, we will go with one of my partner's IHG properties, where we've never had to schedule for housekeeping or beg for clean towels, and the mattress quality ensures a decent night's sleep.”

“Nossa família se hospedou neste hotel enquanto um membro da família estava fazendo um transplante de órgão em Northwestern. Lynnette nos surpreendeu com sua personalidade maravilhosa e acolhedora. Ela era tão carinhosa e perguntava sobre nossa família todos os dias. Ela fez todo o possível para tornar a nossa estadia o mais agradável possível !! Alejandro sempre esteve presente para nos receber com um alô amigável e um sorriso acolhedor. Além disso, o hotel era limpo e confortável. Obrigado a ambos por tudo o que fazem !!”